Privacy Policy

Effective as of November 1, 2025

1. Introduction

We, Medical Process (hereinafter referred to as “we,” “our,” or “the Company”), whose registered office is located at ZI de la Plaine de Caire III, 211 Avenue des Carrières, 13830 Roquefort-la-Bédoule, France, are committed to protecting the privacy of visitors to our website and ensuring transparency in how their personal data is collected and used.

For over 15 years, Medical Process has been dedicated to improving hand hygiene and ensuring water safety at the point of use by providing innovative solutions for healthcare establishments, design offices, clinics, and practitioners in France, Morocco, and internationally.

This Privacy Policy explains how we collect, process, use, and protect personal data from visitors and customers of our website. It applies to all pages and online services of www.medicalprocess.fr (hereinafter referred to as the “website”), designed and maintained by TC Agency, a web design company based in Rabat, Morocco.

2. Data Controller

The data controller within the meaning of the General Data Protection Regulation (GDPR) and Moroccan Law 09-08 is:

Medical Process
ZI de la Plaine de Caire III, 211 Avenue des Carrières
13830 Roquefort-la-Bédoule, France
📧 commercial@medicalprocess.fr

3. Consent

By accessing our website and submitting your personal data through our contact forms, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with this Privacy Policy, please refrain from using our website.
For any questions regarding data protection, you may contact us at any time at commercial@medicalprocess.fr.

4. Data We Collect

We collect only the information necessary to provide our services and maintain efficient relationships with our clients and partners.

a. Automatically collected data

When you visit our website, certain information is automatically recorded by your browser and stored in our server logs, such as:

  • IP address,

  • Browser type and version,

  • Operating system used,

  • Pages visited and duration of visit,

  • Date, time, and referring URL.

This information is collected for statistical purposes and to ensure the security, performance, and proper operation of the website.

b. Data provided voluntarily

When you contact us via our contact form or by email, we may collect the following data:

  • Your name, title, and organization,

  • Your contact details (email address, phone number),

  • The content of your message and any information you choose to share with us.

5. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

  • To respond to your inquiries, requests for information, or quotations,

  • To manage customer and partner relationships,

  • To improve our products, services, and communications,

  • To comply with legal and regulatory obligations,

  • To ensure the security and proper functioning of the website.

6. Legal Basis for Processing

In compliance with the GDPR (EU) and Law 09-08 (Morocco), data processing is based on one or more of the following legal grounds:

  • Your consent (when submitting a contact form),

  • Performance of a contract or pre-contractual measures (if you are a client or partner),

  • Legal obligations (e.g. accounting, compliance),

  • Legitimate interests (e.g. service improvement, website security).

7. Data Recipients

Personal data is processed solely by the internal teams of Medical Process and, where necessary, by our technical service providers involved in the operation and maintenance of the website (notably TC Agency, Rabat).

These providers are contractually bound to maintain confidentiality and data security in accordance with applicable regulations.
No personal data is sold or shared for commercial purposes.

8. International Data Transfers

Data may be processed within the European Union (France) and Morocco, where we collaborate with technical partners.
All such processing activities comply with the requirements of the GDPR and Morocco’s National Commission for the Control of Personal Data Protection (CNDP).

We ensure that all cross-border data transfers are protected by appropriate safeguards, including contractual clauses and technical measures to protect your privacy.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact data: up to 3 years after the last interaction,

  • Technical browsing data: up to 3 months,

  • Contractual or commercial data: 10 years after the end of the relationship.

After these periods, data is either deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration, or destruction.
Our servers and digital tools are secured and regularly updated to maintain data integrity.

11. Your Rights

In accordance with the GDPR and Law 09-08, you have the following rights:

  • Right of access to your data,

  • Right to rectification or update,

  • Right to erasure (“right to be forgotten”),

  • Right to object or withdraw consent,

  • Right to data portability,

  • Right to restriction of processing.

To exercise any of these rights, please contact us at:
📧 commercial@medicalprocess.fr

You also have the right to lodge a complaint with:

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable regulations.
The latest version will always be available on our website, with the effective date indicated at the top of the document.

13. Contact Information

Medical Process
ZI de la Plaine de Caire III, 211 Avenue des Carrières,
13830 Roquefort-la-Bédoule, France
Contact : commercial@medicalprocess.fr